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Delivery

SYDNEY

Delivery Timeframe Price
Same Day 3 Hours* $11.95
Express (Over $50) Overnight Free
Express (Under $50) Overnight $9.95

*Orders must be placed before 1:30pm Sydney Time. Selected suburbs only. Available Monday to Friday excluding public holidays. Delivery times may vary according to distance from the CBD. On Fridays and during holiday periods, please allow up to 4-6 hours.

^ Available for orders placed before 2:00pm Sydney Time on Fridays.


AUSTRALIA

Delivery Timeframe Price
Express (Over $50) 1 to 3 days Free
Express (Under $50) 1 to 3 days $9.95

 


NEW ZEALAND

Delivery Timeframe Price
Expedited Delivery (Over AU$50) 2 to 5 days Free
Expedited Delivery (Under AU$50) 2 to 5 days $9.95

 


UNITED STATES

Delivery Timeframe Price
Expedited Delivery (Over AU$75) 2 to 5 days Free
Expedited Delivery (Under AU$75) 2 to 5 days AU$10.95

 


CANADA

Delivery Timeframe Price
Standard Delivery (Over AU$150) 3 to 10 days Free
Standard Delivery (Under AU$150) 3 to 10 days AU$10.95

 


UK & IRELAND

Delivery Timeframe Price
Standard Delivery (Over AU$150) 3 to 10 days Free
Standard Delivery (Under AU$150) 3 to 10 days AU$11.95

 


WESTERN EUROPE*

Delivery Timeframe Price
Standard Delivery (Over AU$150) 3 to 10 days Free
Standard Delivery (Under AU$150) 3 to 10 days AU$11.95

 

* Includes: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.


EASTERN EUROPE

Delivery Timeframe Price
Standard Delivery 3 to 10 days AU$18.95

 


ASIA^

Delivery Timeframe Price
Standard Delivery (Over AU$150) 3 to 14 days Free
Standard Delivery (Under AU$150) 3 to 14 days AU$11.95

 

^includes:  China, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Singapore, South Korea, Taiwan, Thailand, Vietnam


MEXICO

Delivery Timeframe Price
Standard Delivery (Over AU$200) 3 to 10 days Free
Standard Delivery (Under AU$200) 3 to 10 days $17.95

 


ALL OTHER DESTINATIONS

Delivery Timeframe Price
Standard Delivery 3 to 14 days AU$19.95

 


DELIVERY TIME

  • Please allow up to 48 hours for your orders to be¬†dispatched¬†during sale and holiday periods. We apologise for the inconvenience!
  • For Australian or Express International Customers, if you have not received your items within 5 working¬†days of making your order, please contact us¬†with your order number.
  • In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
  • For all other customers, if you have not received your order after 15 working days,¬†please contact us¬†with your order number.

TRACKING

  • Once your order is packed and leave our office, you will receive an email with a tracking number
  • You will receive tracking instructions on the email.

DELIVERY

  • If you are not home at the time of delivery, you will be left a calling card.
  • For Australian customers, your parcel will be redirected to your local post office and you can collected the package from your local post office with your Photo ID.
  • For International customers, your delivery will be left at a safe location at your address.
  • For Express International¬†orders, please contact DHL in your country to schedule redelivery.

CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.


UNITED KINGDOM CUSTOMS

If you are from the UK, please note that UK’s customs are very strict and we recommend you reading about your possible custom duties and VAT liability prior to purchase.

When ordering from us, you:

  • don’t have to pay Excise Duty;
  • may have to pay Customs Duty on goods with a value that exceeds ¬£135;
  • will have to pay import VAT on goods with a value that exceeds ¬£15;

Customs Duty is waived if the amount of duty calculated is £9 or under.

Please note that because we are not a registered business in the UK, we are not legally able to charge you the VAT. The VAT will be charged by UK customs upon entry into the UK.

For more information, please refer to the UK customs website:

http://www.hmrc.gov.uk/customs/post/internet.htm