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COVID-19 Update Read More | FREE DHL Express Upgrade On All Orders!

COVID-19 Update

Updated 7 May 2020

Firstly, our warehouse is still shipping as usual without delay.  Here are our latest Updates and Responses to the COVID-19 Pandemic.

Delivery

 

Free DHL Express Upgrade

Due to potential delays in our Expedite Delivery option, we have suspended our Expedite Delivery option and upgraded all our orders to DHL Express for free. DHL has their own fleet of cargo planes and isn't currently experiencing any delays.

 

For Delivery costs to New Zealand during COVID-19, see below:

Delivery Method Delivery Time Fee
DHL Express 1 to 3 Working Days

Free (Orders over NZ$75)

NZ$12.50 (Orders under NZ$75)

 

DHL has their own fleet of cargo planes and isn't currently experiencing any delays currently.

 

No Contact Deliveries

All orders will be delivered with No Contact Deliveries to minimise the spread of COVID-19.

 


Returns

 

Since the downgrade of New Zealand's lockdown to Level 3, we are now accepting Returns again in our Facility.


There are delays in the return shipping back to our warehouse.

 

In response, we have extended the return cut-off time from 30 days from date of purchase to 60 days.

 

We sincerely apologise for the inconvenience.


Our Response

 

Our Head Offfice

Some of our office team are working remotely, where possible.

We have suspended all in-studio photo shoots to minimise the risk of the spread of COVID-19. You may have noticed that there has been some changes on our product shots as models shoot products from their homes.


Our Warehouse

Some of our office team are working remotely. We have suspended all in-studio photo shoots and are undertaking in home photo shoot by our gorgeous models.

Our warehouse team is adhering to strict hygiene standards as they prepare orders and the entire facility is practicing all precautions recommended by the Australian Department of Health.

We will monitor and comply with any governmental recommendations as they arise. Should the situation evolve, we are prepared to enact additional measures to help ensure the safety of our team and customers.


Thank You!

 

We are small businesses and this is uncharted territory for us. We are extremely thankful for our amazing customers that continue to support our business and their patience through these unprecedented times.

Follow us on Instagram to get stay up to date and provide you with some iso-distractions.

Stay inside, stay stafe and stay connected.

The Peppermayo Team xx