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Returns Policy

Submitting Your Return

 


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What Can You Return?

 

You can return any items within 30 days of purchase if the item is:

  • full priced (includes full priced items purchased using a discount code)
  • unworn and unwashed and in the original packaging
  • with all original tags still attached
  • not smell of perfume, body odour, deodorant or washing powder
  • free of make-up or tan marks
  • in original shoebox (if received with shoebox)
  • without postage labels attached to the boxes

For hygienic reasons, we cannot accept the following items:

  • cosmetics
  • hair products
  • underwear, intimates and hosiery
  • earrings

Return Delivery Fee

 

Destination
Resolution^ Return Delivery Fee Return Delivery Time Tracking
Australia Store Credit Free Up to 10 days Click here
Refund AU$6.00* fee will be deducted from your refund
United States Store Credit Free Up to 21 days Click here
Refund US$8.00* fee will be deducted from your refund

New Zealand

Store Credit Free Up to 21 days Click here
Refund NZ$8.00* fee will be deducted from your refund
Rest of the World Store Credit Free Up to 30 days Refer to your carrier
Refund AU$6.00* fee will be deducted from your refund

^The original delivery fee will not be refunded or given as store credit.

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.


Exchanges

 

  • Unfortunately, we do not accept exchanges at this time.
  • If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund  once we receive your returned item.

Returns Process

 

  • Returns are generally processed within 7 days of reaching us.
  • Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • Returned Items not accepted will be returned to the customer at the customer's cost.
  • Please allow 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?

 

For any further information on your returns, click here to contact us.

For United States & New Zealand Returns and you need assistance with the Omni Parcel Returns Portal or your return label, please email support@omniparcelreturns.com with your Name, Retailer name (Which is Peppermayo) and Order number. Please include the issue you are experiencing to help them expedite the process and they will get in touch with you as soon as they can.


Important Information for Rest of the World Customers

 

The following does NOT apply to Australian, US and New Zeland :

  • Please include your order number inside the package so we can identify you and ensure your return is processed as quickly as possible.
  • We strongly recommend you use a tracked service to ensure that your return is not lost in transit.