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Shipping

SYDNEY

3 Hours* $10.95
Overnight (Over $50) Free
Overnight (Under $50) $8.95
Saturday Delivery^ (Over $50) Free
Saturday Delivery^ (Under $50) $8.95

 

 

 

 

 

 

 

*Orders must be placed before 2:00pm Sydney Time. Selected suburbs only. Available Monday to Friday excluding public holidays. Delivery times may vary according to distance from the CBD. During Fridays and holiday periods, please allow up to 4-6 hours.

^ Available for orders placed before 1:00pm Sydney Time on Fridays.


AUSTRALIA

Express - 1 to 3 days (Over $50) Free
Express - 1 to 3 days (Under $50) $8.95

 

 

  


INTERNATIONAL DELIVERY

New Zealand - DHL (1 to 3 days) (Over AU$75) Free
New Zealand - DHL (1 to 3 days) (Under  AU$75) AU$8.95
USA, Canada & Mexico (2 to 5 days) (Over AU$150) Free
USA, Canada & Mexico (2 to 5 days) (Under AU$150) AU$13.95
United Kingdom & Ireland (2 to 5 days) (Over AU$150) Free
United Kingdom & Ireland (2 to 5 days) (Under $AU150) AU$13.95
South Africa (2 to 5 days) AU$44.95
Other - Standard (5 to 30 days) AU$13.95
Other - Express (2 to 7 days) AU$34.95

DELIVERY TIME

  • Please allow up to 48 hours for your orders to be dispatched during sale and holiday periods. We apologise for the inconvenience!
  • For Australian and DHL customers, if you have not received your items within 4 business days of making your order please email us with your order number. 
  • In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
  • For all other international customers, if you have not received your order after 15 working days, please track your package to find its location and call your national postal service with the tracking number. 

TRACKING

  • Once your order is packed and leave our office, you will receive an email with a tracking number
  • You will receive tracking instructions on the email.

DELIVERY

  • If you are not home at the time of delivery, you will be left a calling card.
  • For Australian customers, your parcel will be redirected to your local post office and you can collected the package from your local post office with your Photo ID.
  • If DHL orders, please contact DHL in your country to schedule redelivery.

INTERNATIONAL TRACKING

For international orders not shipped by DHL, online tracking is available for the following destinations:

  • China
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Israel
  • Malaysia
  • Singapore
  • Spain
  • Sweden
  • United Kingdom

You can track your package by clicking here or on the website of your national postal service (eg. USPS, Royal Mail, Canada Post etc). 


CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

We will do our best to avoid and reduce the customs duties and taxes payable on all  International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.


UK

If you are from the UK, please note that UK's customs are very strict and we recommend you reading about your possible custom duties and VAT liability prior to purchase.

When ordering from us, you:

  • don't have to pay Excise Duty;
  • may have to pay Customs Duty on goods with a value that exceeds £135;
  • will have to pay import VAT on goods with a value that exceeds £15;

Customs Duty is waived if the amount of duty calculated is £9 or under.

Please note that because we are not a registered business in the UK, we are not legally able to charge you the VAT. The VAT will be charged by UK customs upon entry into the UK.

For more information, please refer to the UK customs website:

http://www.hmrc.gov.uk/customs/post/internet.htm