Rest Of The World


Customers not from Australia, New Zealand or United States will need to send the returns at their own costs back to:


PO Box 6302



Important Information


  • Please include your order number inside the package so we can identify you and ensure your return is processed as quickly as possible.
  • We strongly recommend you use a tracked service to ensure that your return is not lost in transit.

Return Delivery Fee


Resolution Return Delivery Fee
Store Credit Free
Refund AU$6.00* fee will be deducted from your refund

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.

What Can You Return?


You can return any items within 30 days of purchase if the item is:

  • full priced or full priced items purchased using a discount code
  • unworn and unwashed
  • with all original tags still attached
  • not smell of perfume, body odour, deodorant or washing powder
  • free of make-up or tan marks
  • in original shoebox (if received with shoebox)
  • without postage labels attached to the boxes


For hygienic reasons, we cannot accept the following items:

  • cosmetics
  • hair products
  • underwear, intimates and hosiery
  • earrings



  • Unfortunately, we do not accept exchanges at this time.
  • If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund  once we receive your returned item.

Returns Process


  • Please allow 7 to 30 days for your return to get back to us.
  • Returns are generally processed within 7 days of reaching us.
  • Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • Returned Items not accepted will be returned to the customer at the customer's cost.
  • Please 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?


For any further information on your returns, click here to contact us.