Customers not from Australia, New Zealand or United States will need to send the returns at their own costs back to:
PO Box 6302
ALEXANDRIA NSW 2015
- Please include your order number inside the package so we can identify you and ensure your return is processed as quickly as possible.
- We strongly recommend you use a tracked service to ensure that your return is not lost in transit.
||Return Delivery Fee
||AU$6.00* fee will be deducted from your refund
*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.
You can return any items within 30 days of purchase if the item is:
- full priced or full priced items purchased using a discount code
- unworn and unwashed
- with all original tags still attached
- not smell of perfume, body odour, deodorant or washing powder
- free of make-up or tan marks
- in original shoebox (if received with shoebox)
- without postage labels attached to the boxes
For hygienic reasons, we cannot accept the following items:
- hair products
- underwear, intimates and hosiery
- Unfortunately, we do not accept exchanges at this time.
- If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund once we receive your returned item.
- Please allow 7 to 30 days for your return to get back to us.
- Returns are generally processed within 7 days of reaching us.
- Returned item(s) will be assessed and we will notify you if your return has been accepted.
- Returned Items not accepted will be returned to the customer at the customer's cost.
- Please 1 to 5 days for the refunds to reach your method of payment.