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Easy Returns

Australia

 

30 days free returns is as easy as 1, 2, 3...

 

 

You can return any full priced item^ for free within 30 days of purchase if the item is:

  • Unused with the original tags still attached
  • In the original packaging

 

 

Fill out the Return Form included with your package or download it here.

You will receive free return delivery if you choose store credit.

 

 

  • Use the Return Label included with your package
  • Or download & print your returns label here (Use your order number as the Return Authorisation Number)
  • Make sure you include the Return Form inside your return
  • Drop it into any post office or red post box

 

^ includes full priced items purchased using a discount code.


Return Delivery Fee

 

Resolution Return Delivery Fee
Store Credit Free
Refund AU$6.00* fee will be deducted from your refund

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.


Tracking Your Returns

 


What Can You Return?

 

You can return any items within 30 days of purchase if the item is:

  • full priced or full priced items purchased using a discount code
  • unworn and unwashed
  • with all original tags still attached
  • not smell of perfume, body odour, deodorant or washing powder
  • free of make-up or tan marks
  • in original shoebox (if received with shoebox)
  • without postage labels attached to the boxes

 

For hygienic reasons, we cannot accept the following items:

  • cosmetics
  • hair products
  • underwear, intimates and hosiery
  • earrings
  •  

Exchanges

 

  • Unfortunately, we do not accept exchanges at this time.
  • If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund  once we receive your returned item.

Returns Process

 

  • Please allow 7 to 14 days for your return to get back to us.
  • Returns are generally processed within 7 days of reaching us.
  • Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • Returned Items not accepted will be returned to the customer at the customer's cost.
  • Please 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?

 

For any further information on your returns, click here to contact us.