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Easy Returns

United States

 

30 days returns is as easy as 1, 2, 3...

 

 

You can return any full priced item^ within 30 days of purchase if the item is:

  • Unused with the original tags still attached
  • In the original packaging

 

 

Log in to My Account:

  • Select the item(s) you would like to return
  • Fill out the information required
  • Please note a return delivery fee will apply

 

 

 

^ includes full priced items purchased using a discount code.


Return Delivery Fee

 

Resolution Return Delivery Fee
Store Credit $4.00 fee will be deducted from your store credit
Refund $8.00* fee will be deducted from your refund

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.


Tracking Your Return

 


What Can You Return?

 

You can return any items within 30 days of purchase if the item is:

  • full priced or full priced items purchased using a discount code
  • unworn and unwashed
  • with all original tags still attached
  • not smell of perfume, body odour, deodorant or washing powder
  • free of make-up or tan marks
  • in original shoebox (if received with shoebox)
  • without postage labels attached to the boxes

 

For hygienic reasons, we cannot accept the following items:

  • cosmetics
  • hair products
  • underwear, intimates and hosiery
  • earrings
  •  

Exchanges

 

  • Unfortunately, we do not accept exchanges at this time.
  • If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund  once we receive your returned item.

Returns Process

 

  • Please allow 7 to 21 days for your return to get back to us.
  • Returns are generally processed within 7 days of reaching us.
  • Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • Returned Items not accepted will be returned to the customer at the customer's cost.
  • Please 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?

 

For any further information on your returns, click here to contact us.

 

If you need assistance with the Omni Parcel Returns Portal or your return label, please email support@omniparcelreturns.com with your Name, Retailer name (Which is Peppermayo) and Order number. Please include the issue you are experiencing to help them expedite the process and they will get in touch with you as soon as they can.